PRIVACY POLICY
Effective Date: June 21, 2025
Introduction At Lightning Leads Pro ("we," "us," "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, interact with our web chat widget, schedule an appointment, submit a web form, purchase services, or engage with us on other platforms.
By using our website, products, or services, you agree to this Privacy Policy. We reserve the right to update this policy at any time by changing the "last updated" date. Continued use of our services after any updates constitutes your acceptance of those changes.
INFORMATION WE COLLECT
Personal Data Personal Data includes your name, phone number, email address, business name, and any other identifying details you voluntarily provide via forms, account creation, or interactions with our services.
Derivative Data Includes technical information such as IP address, browser type, referring URL, pages visited, and timestamps. We may also collect device-specific information from mobile users.
Voice and Conversation Data When you engage with our AI voice/text assistant, we may collect and retain:
Voice recordings
Transcripts
Session metadata (timestamps, duration, inputs)
Used for quality assurance, feature improvement, and user support. You will be notified when voice recordings are active and may request deletion.
Financial Data Payment information (e.g. last four digits of card) may be processed during transactions. All payments are handled securely by third-party processors:
Stripe: https://stripe.com/privacy
PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Authorized.net: https://www.authorize.net/en-anz/about-us/privacy.html
We do not store full credit card information on our servers.
Social Networking Data May include your profile name, email, or photo when interacting via Facebook, LinkedIn, Instagram, or other social platforms.
Mobile Device Data Includes mobile device model, OS, IP, and location data (if enabled) when you access services via mobile.
Other Data We may collect survey responses, contest submissions, or user feedback voluntarily provided.
HOW WE USE YOUR INFORMATION
We use your information to:
Create and manage your account
Provide customer support and service delivery
Process payments and send confirmations
Communicate about offers, features, or service updates
Improve our AI systems and CRM workflows
Conduct internal analytics and security checks
Comply with legal and regulatory requirements
AI Technologies and Ethics
We use AI tools to assist in lead follow-up, appointment scheduling, and conversation automation. We:
Avoid using AI to make automated decisions with legal or financial impact
Anonymize or pseudonymize training data where possible
Provide transparency and access to review automated decisions
Follow data minimization principles
You may opt out of AI-based processing by contacting [email protected].
DATA PROTECTION & RETENTION
We use:
SSL encryption
Role-based access controls
Secure cloud storage providers
Regular audits and security updates
Retention periods:
AI transcripts: up to 12 months
Voice recordings: up to 90 days
Customer profiles and contact records: retained as long as you are a user
Anonymized or aggregate data: retained indefinitely
SHARING OF INFORMATION
We do not sell your data. We only share data with:
CRM platforms (e.g., High Level)
Cloud storage & hosting providers
AI infrastructure partners
Analytics & marketing tools (with consent)
Payment processors
CRM/White-Label Platform Disclosure When using platforms like High Level:
Your data is processed under their terms of service
We are not liable for outages, breaches, or data loss beyond our control
COOKIES & TRACKING
We use:
Google Analytics & Ads
Facebook Pixel & Ads
Cookies may collect usage, browser, and behavior data. You can adjust cookie settings in your browser.
Opt-out links:
Google: https://tools.google.com/dlpage/gaoptout
Facebook: https://www.facebook.com/help/568137493302217
SMS/TEXT MESSAGE POLICY
By opting in to receive SMS:
You consent to appointment reminders and service messages
You may opt out by replying “STOP” at any time
We do not sell or share SMS opt-in data for marketing
YOUR RIGHTS
You may:
Access, correct, or delete your personal data
Request a copy of your data
Request AI interaction logs or deletion
Opt-out of marketing messages
Restrict or object to data processing
File a complaint with a regulatory authority
To exercise any of these rights, contact us at [email protected].
CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have the right to:
Know what personal data we collect and use
Request deletion of your personal data
Opt out of future data sharing or sales
We do not sell your data. Email [email protected] to request or delete data under CCPA.
COPPA COMPLIANCE
We do not knowingly collect information from children under 13. Our services are not directed to children.
FAIR INFORMATION PRACTICES
In the event of a breach:
You will be notified by email within 7 business days
We maintain access logs and limit staff access
You may seek redress through regulatory channels if your rights are violated
CAN-SPAM ACT
We agree to:
Include our business name, address, and unsubscribe link in every marketing email
Honor unsubscribe requests promptly
Never use misleading subject lines
HIPAA (If Applicable)
If our services involve healthcare information:
We protect all PHI under HIPAA standards
We do not use PHI for marketing
We limit internal and vendor access to PHI
All systems storing PHI include encryption, access logs, and breach notification protocols
AI ETHICS AND COMMITMENTS
Our AI systems are:
Supervised by humans
Trained on permissioned data
Regularly tested for bias and accuracy
Audited and documented
We do not allow automated decisions without human oversight when such decisions have legal or financial implications.
CONTACT
If you have any questions or requests:
Lightning Leads Pro
Email: [email protected]
Address: 10922 Green Harvest Dr, Riverview FL 33578
Phone:
Website:
Last Updated: June 21, 2025